Shipping
In most cases, ready-to-ship orders placed by 1pm EST are processed and shipped the same business day. Orders placed after 1pm EST will be processed and shipped on the next business day.
Select Made-to-Order items are processed and shipped within 2-3 business days.
Actual shipping time is 2-3 days and varies based on your location. Please visit www.nupemall.com for notifications regarding any delays. Tracking information for your order is provided within your shipping confirmation email.
Returns & Exchanges
We welcome customers to exchange or return unworn and unwashed merchandise in its original condition within 30 days of the original delivery date. Official Blazers must be returned or exchanged within 10 days. Shipping and handling fees are non-refundable. Custom orders, personalized merchandise, and face coverings are ineligible for exchange or refund. Please note that Nupemall reserves the right to refuse any return if the item appears damaged, worn, or is returned after 30 days. Any merchandise received that is ineligible for a refund will be returned to the customer.
Items marked FINAL SALE are ineligible for return or exchange at any time. NO EXCEPTIONS.
Exchanges
Before shipping an item back to exchange, we encourage you to contact us at info@nupemall.com so that we may confirm item availability and reserve it for you. Once confirmed, please indicate your exchange request on your packing slip and ship to:
NUPEMALL
Attn: Exchanges
5885 Shiloh Road
Suite 105
Alpharetta, GA 30005
Customers are responsible for all return shipping costs but we will provide a courtesy reship for exchanges at no additional cost. Be sure to retain the tracking information for your reference. Please allow 1-2 business days for us to process your exchange. New tracking information will be provided upon completion.
Returns
Please ship merchandise in its original condition within 30 days (10 days for Official Blazers) to:
NUPEMALL
Attn: Returns
5885 Shiloh Road
Suite 105
Alpharetta, GA 30005
Customers are responsible for all return shipping costs. Be sure to retain the tracking information for your reference. You will receive a confirmation email once we have completed your return. Refunds are issued in the original form of payment, excluding shipping and handling costs. Please allow 3-5 business days for processing.
Defective Merchandise
We pride ourselves in offering quality products. In the event your item is damaged or defective, we are happy to replace this item for you. Please contact us at info@nupemall.com.